Fethiye Boat Trip Cancellation and Refund Policy

Fethiye Boat Trip Cancellation and Refunds: What You Need to Know

Basic Principles of Cancellation and Refunds

Cancellation and refund rules come down to two situations: you cancel, or the tour is cancelled for reasons outside your control, such as the weather. At Prime Turist, if you cancel at least 24 hours before the tour time, there's no fee and your prepayment is refunded in full; if you cancel later or don't show up, the prepayment isn't refunded. If weather or sea conditions make the tour impossible, or we cancel it, you're offered a new date or a full refund.

Prime Turist's cancellation rules are set out in writing in the Terms of Use, and in the Pre-Contract Information Form and Distance Sales Contract that you see on the booking page before you send your request. Having them in writing protects both you and us.

In short: with Prime Turist, cancelling at least 24 hours before the tour time costs you nothing. There are no sliding scales based on how many days are left.

Cancelling a Fethiye Boat Trip Booking: Step by Step

Cancelling a boat trip booking only takes a few simple steps, but doing each one properly makes sure you keep your right to a refund.

How to Tell Us You're Cancelling

To cancel, contact Prime Turist on WhatsApp, by phone or by e-mail. A written message on WhatsApp or by e-mail is best, because it shows exactly when you cancelled, and that's what the 24-hour rule is based on. If you cancel by phone, ask for written confirmation too.

Your cancellation message should include:

• Your booking code

• The tour name and date

• Your full name and phone number

• The reason for cancelling (optional, but helpful)

• How you paid the prepayment (card or bank transfer), since the refund goes back the same way

Keep the written confirmation of your cancellation: it's your proof that the cancellation went through, and when.

Cancellation Deadlines and Fees

Prime Turist's Terms of Use set out the rules as follows:

When you cancel · Fee · What happens to your prepayment

Up to 24 hours before the tour time · No fee · Refunded in full

Less than 24 hours before the tour time · Prepayment kept · Not refunded

No-show · Prepayment kept · Not refunded

Booking without prepayment (at any time) · No fee · Nothing to refund

Weather/sea conditions, or cancelled by us · No fee · New date or full refund

There are no percentage deductions and no long notice periods: the only line that matters is 24 hours before the tour time.

Watch out: the 24 hours are counted back from the tour time, not from the calendar day. If you just need a different day, ask for a date change instead; it's free of charge, subject to availability.

Boat Trip Weather Cancellation Policy: Force Majeure

Weather is the most common reason boat trips in Fethiye are cancelled. Wind and sea conditions on the Mediterranean can change, and occasionally a tour simply can't go ahead; Prime Turist's boat tours run daily from April to October. Bad weather is a valid reason to cancel a boat trip, because safety at sea always comes first.

When the Weather Stops a Tour

Whether a boat can sail safely is decided by the captain, based on the forecast and the sea on the day, and in stormy weather the port authority can also stop boats from leaving. Things that come into play include:

• Wind: strong wind makes the sea rough and is the usual reason for changing the route or cancelling.

• Waves: a high swell is uncomfortable and can be unsafe, especially in more exposed waters.

• Visibility: fog or heavy rain that cuts visibility can also be a reason to cancel for safety.

• Weather warnings: official warnings from the Turkish State Meteorological Service are taken into account.

Tour boats can handle more than you might think, but a boat trip is meant to be enjoyable, so the decision is made with passenger safety and comfort in mind, well before the boat itself reaches its limits.

Your Options When the Weather Cancels a Tour

If your Prime Turist boat trip can't go ahead because of the weather or the sea, you have two options:

1. Full refund: no deductions at all. The full amount you paid is refunded by the method you paid with, within 14 days at the latest.

2. New date: you're offered another date instead, at no extra cost.

The weather can't always be called a day in advance; sometimes the decision is made on the morning of the tour. Whenever it's made, if the tour can't go ahead, you get a new date or a full refund.

Good to know: if the new date you're offered doesn't suit you, you don't have to take it; you can ask for a full refund instead.

Force Majeure: Your Rights and the Legal Framework

Force majeure means events outside either side's control. Prime Turist's Distance Sales Contract gives examples: natural disasters, severe weather and sea conditions, epidemics, war and decisions by official authorities. The contract is prepared under Turkey's Law No. 6502 on Consumer Protection and the Distance Contracts Regulation; if the service can't be provided for reasons like these, you're offered a new date, and if you don't accept it, the full amount you paid is refunded.

In practice, this means:

• No fee is charged.

• If you prefer, you can move the tour to another date.

• Refunds are made within 14 days at the latest.

• If the new date doesn't suit you, you get back the full amount you paid.

The same applies to any extraordinary situation, such as an epidemic or an official decision that stops tours: you won't lose what you paid.

Tip: If the forecast looks doubtful, feel free to message us the day before and ask how things look.

Refund Policy: What Happens to Your Prepayment

Boat trip bookings usually involve a prepayment. At Prime Turist this is 20% of the total, or you can book without any prepayment at all. What happens to that prepayment is the most important part of the cancellation rules.

Full Refund or No Refund

Whether your prepayment comes back depends on when you cancel and why. There are no partial refunds: either you get the whole prepayment back or, after a late cancellation or a no-show, it isn't refunded.

For example, if you cancel 5 days before your tour, that's well over 24 hours before the tour time, so the whole prepayment is refunded with nothing deducted.

You get a full refund in two cases: when you cancel at least 24 hours before the tour time, and when the tour can't run because of weather or sea conditions or is cancelled by us. In the second case, you can take a new date instead if you prefer.

How Refunds Work and How Long They Take

At Prime Turist, refunds are made by the method you paid with, within 14 days at the latest.

The refund process works like this:

1. You tell us you're cancelling (preferably in writing, on WhatsApp or by e-mail)

2. We check your booking and when you cancelled

3. The refund amount is worked out (the full prepayment, if you cancelled in time)

4. The refund is made by the method you paid with (card or bank transfer)

5. You receive your refund, which is sent within 14 days at the latest

With a bank transfer, the money normally arrives soon after it's sent; with a card refund, how soon it appears on your statement depends on your bank.

Cancellation Rules by Timing and Payment Terms

Many people expect the refund to shrink the closer the tour date gets. At Prime Turist, it isn't the number of days that counts but one clear line: 24 hours before the tour time. Once you know that, you can work out exactly what you'd get back.

Prime Turist's Cancellation Rules at a Glance

Here's how the rules in Prime Turist's Terms of Use work out in practice:

When you cancel · Fee · Refund · Kept by Prime Turist

Up to 24 hours before the tour time · None · Full prepayment · Nothing

Less than 24 hours before the tour time · Prepayment · Not refunded · The 20% prepayment

No-show · Prepayment · Not refunded · The 20% prepayment

Booking without prepayment · None · Nothing was paid · Nothing

Weather/sea conditions or cancelled by us · None · New date or full refund · Nothing

Because only the 20% prepayment is paid in advance, a late cancellation never costs you more than that; the balance is only paid on the tour day.

In short: cancel at least 24 hours before the tour time and you lose nothing; any later, and you lose only the prepayment.

Worked Examples: Booking Total and Prepayment

A few concrete examples show how the rules work in practice (the amounts are examples only):

Example 1: Cancelling 3 days before

• Booking total: 2,400 TL

• Prepayment (20%): 480 TL

• Balance: 1,920 TL (due on the tour day)

• Fee: none (more than 24 hours before the tour time)

• Prepayment refund: 480 TL

• Balance: never paid, so nothing to refund

• Total refund: 480 TL (everything you paid)

• Kept by Prime Turist: 0 TL

Example 2: Cancelling 10 hours before the tour time

• Booking total: 2,400 TL

• Prepayment (20%): 480 TL

• Balance: 1,920 TL (not paid yet)

• Fee: the prepayment is not refunded (less than 24 hours before)

• Prepayment refund: 0 TL

• Balance: not requested, since it's only paid on the tour day

• Total refund: 0 TL

• Kept by Prime Turist: 480 TL (the prepayment only)

Example 3: The tour is cancelled because of the weather

• Booking total: 2,400 TL

• Prepayment (20%): 480 TL

• Balance: 1,920 TL (not paid, as the tour didn't run)

• Fee: none

• Your choice: a new date or a full refund

• New date: your booking moves to the new date at no extra cost

• Full refund: 480 TL, by the method you paid with, within 14 days at the latest

• Kept by Prime Turist: 0 TL

As these examples show, what matters is the 24-hour line, not the number of days. Cancel in time and you get your whole prepayment back; cancel late and you lose only the prepayment, never more.

Prepayment and Payment Options

At Prime Turist you can either pay a 20% prepayment or book without one:

• 20% prepayment: pay by card through a secure payment link we send on WhatsApp, or by bank transfer/EFT to our company account. The balance is paid on the tour day. Cancel at least 24 hours before the tour time and the prepayment is refunded in full.

• No prepayment: you pay the full amount on the tour day. The day before, we send you a confirmation message on WhatsApp; if it isn't answered by 12:00 that day, your place may be given to another guest. Cancelling a booking without prepayment costs nothing.

Important: payment on the tour day is made in cash, in Turkish lira. Prices include VAT, and insurance is taken out for guests on all tours.

Watch out: if you cancel less than 24 hours before the tour time, or don't show up, the prepayment is not refunded. If your plans change, let us know as early as you can.

Refund Method and Timing

Refunds always go back the way you paid:

• Bank transfer/EFT: the refund is sent back by bank transfer.

• Card (via the payment link): the refund goes back to the same card; when it shows up on your statement depends on your bank.

• No prepayment: nothing was paid in advance, so there's nothing to refund.

Whichever way you paid, Prime Turist makes refunds within 14 days at the latest. If you haven't received yours by then, message us with your booking code.

Tip: Keep your booking code and the WhatsApp messages about your booking; they make any change, cancellation or refund quick to sort out.

Common Mistakes and Your Consumer Rights

People cancelling a boat trip often make a few common mistakes. Knowing them helps you protect your rights.

The first and most common mistake is cancelling only by phone, with nothing in writing. A WhatsApp message or e-mail shows exactly when you cancelled, which is what the 24-hour rule depends on.

The second mistake is assuming your message arrived. If you don't get a reply to your cancellation, try again another way: by phone, on WhatsApp or by e-mail.

The third mistake is waiting too long without following up. Prime Turist makes refunds within 14 days at the latest; if you haven't received yours by then, get in touch and quote your booking code.

As a consumer in Turkey, you're protected by Law No. 6502 on Consumer Protection. Good to know: for leisure services booked for a specific date, such as a boat trip, the Distance Contracts Regulation gives no right of withdrawal, which is why the cancellation terms of your booking matter. Prime Turist nevertheless lets you cancel free of charge up to 24 hours before the tour time.

If a dispute does arise, consumer arbitration committees handle claims up to the monetary limits set each year by the Ministry of Trade, and consumer courts handle larger ones. The full rules are in Prime Turist's Terms of Use and Distance Sales Contract.

Conclusion: Understanding Cancellation and Refunds on Fethiye Boat Trips

Prime Turist's cancellation rules are short and clear: free cancellation up to 24 hours before the tour time; after that, or if you don't show up, the prepayment isn't refunded; and if the weather or sea is unsuitable or we cancel, you get a new date or a full refund. Cancelling early and in writing keeps everything simple.

Prime Turist is a TÜRSAB-registered Group A travel agency (certificate no. 17020) running day tours from Fethiye, from 12 Islands boat trips to jeep and ATV safaris, paragliding and rafting. Each tour's page shows what's included and the cancellation terms before you book.

A memorable boat trip in Fethiye starts with clear information and a reliable agency. If you have any questions about cancellation before you book, just ask us.

Frequently asked questions

What are the cancellation and refund terms for a Fethiye boat trip? With Prime Turist, cancellation is free up to 24 hours before the tour time and your prepayment is refunded in full. If you cancel later or don't show up, the prepayment isn't refunded; bookings without prepayment carry no fee. If the tour is cancelled because of weather or sea conditions, or by us, you get a new date or a full refund. Other companies' terms may differ, so check them before you book.

What happens if a boat trip is cancelled because of the weather? If the weather or sea makes the tour unsafe, you're offered a new date or a full refund of everything you paid, made by your original payment method within 14 days at the latest. If you decide to cancel yourself because you don't like the forecast, the normal rule applies: it's free up to 24 hours before the tour time.

How far in advance should I cancel my boat trip? To get your full prepayment back, cancel at least 24 hours before the tour time; there's no need to cancel days or weeks ahead. If you cancel later, the prepayment isn't refunded. Cancel in writing (on WhatsApp or by e-mail) so the time is on record, and if you just need another day, ask for a free date change, subject to availability.

How long does a refund take? Prime Turist makes refunds by the method you paid with, within 14 days at the latest. Card payments are refunded to the same card, and how quickly the money appears depends on your bank; bank transfer payments are refunded by bank transfer. If you have any questions about your refund, message us with your booking code.