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Booking Guide

This text opens from the "Booking Guide" link at the bottom of every page of the website. It contains the information that ETBİS requires for e-commerce websites: the steps of booking, checking and correcting before sending, storage of the contract, privacy and dispute resolution routes.

Last updated: 26 October 2026

This English translation is for information only. The legally binding text is the Turkish original: read in Turkish

1.How to make a booking

  1. Choose the tour. On the tour page, select the date, the number of people (adults, children, infants) and, if any, the session, ticket type and extra options. If you want a hotel pickup, select your area. The total price appears immediately according to your selections.
  2. Enter your details. On the booking page, enter your full name, your WhatsApp number, the hotel name and your room number. E-mail and note are optional. If you have a coupon code, you can enter it; if you arrived via a hotel or agency link, the code is applied automatically.
  3. Choose the payment method. 20% prepayment by credit card, 20% prepayment by bank transfer/EFT, or no prepayment.
  4. Confirm the texts and send. Read the Pre-Contract Information Form and the Distance Sales Contract, tick the confirmation box and press "Send booking request". You are given a booking code (e.g. PT-7K3Q9M).
  5. Wait for our confirmation. We check availability and confirm via WhatsApp; your booking becomes final upon our confirmation. With this message, we send the secure payment link for card prepayment, or our account details for bank transfer. We send you your pickup time one day before the tour day.
  6. Confirm if you booked without prepayment. Confirm your attendance via WhatsApp by 12:00 one day before the tour day; if no confirmation is received, your place may be given to another guest.

2.Checking and correcting before sending

The Booking summary section on the booking page shows the tour, date, number of people, transport and price breakdown. To change a selection, you can go back to the tour page with the Change link in the summary and correct it. Fields you have left incomplete or filled in incorrectly are flagged before sending. If you notice an error after sending, you can have it corrected by writing to us on WhatsApp.

3.Storage of and access to the contract

  • The version, as of that day, of the Pre-Contract Information Form and the Distance Sales Contract that you confirmed is stored in your booking record together with the time of confirmation.
  • The texts are always published on the website; we also send you their links with our confirmation message.
  • You can see your booking with its current status on the My bookings page. This list is kept on the device on which you made the booking; from another device, you can reach the Find My Booking page with your booking code and phone number.
  • Records are kept for 10 years (Privacy Notice, Retention period section). During this period, you may request from us a copy of the text you confirmed.

4.Privacy

Your personal data are processed in accordance with the Privacy Notice, and cookies in accordance with the Cookie Policy. Your card details are not collected on our website; card payments are made on the bank's secure payment page.

5.Complaints and disputes

  • Write to us first: WhatsApp, Telegram (@primeturist), +90 252 606 06 12, info@primeturist.com or our registered e-mail (KEP) address villatrenditurizm@hs01.kep.tr.
  • If the matter cannot be resolved, you may apply, within the monetary limits announced each year by the Ministry of Trade, to the consumer arbitration committee, and above these limits to the consumer court. You can also make applications through the Consumer Information System (tuketici.ticaret.gov.tr).
  • Before filing a lawsuit in the consumer court, it is mandatory to apply to a mediator (Law No. 6502, art. 73/A). Consumer arbitration committees are competent for disputes below the monetary limit announced each year by the Ministry of Trade.